Shipping policy

Shipping

Our main warehouse is located in Los Angeles, CA. Regular order fulfillment hours are Monday through Friday, 8 am to 5 pm.

Any orders received after 8 am PT will be processed the next business day (excluding major holidays observed*). Orders placed on the weekend or during holidays will begin processing on the next following business day.

UPS Next Day Air, 2nd Day Air, and 3 Day Select shipping all follow our fulfillment schedule below. If you truly need your product next day, please see EXPEDITING below. 

  • Non-Embroidery Orders (Chef Coats, Chef Pants, Aprons, Hats & Accessories)– Please allow 1 business day for order fulfillment.
  • Non-Embroidery Orders (Front of House, Outerwear)– Please allow 1-5 business days for order fulfillment.
  • Embroidery Orders (Chef Coats, Aprons, & Accessories)– Please allow 5-9 business days for order fulfillment.
  • Embroidery Orders (Front of House, Outerwear)– Please allow 6-9 business days for order fulfillment.

(Please be aware that due to demand, unexpected changes in production and shipping times, the dates above may be subject to change. If you need your coat on a specific date, please feel free to email or give us a call.)

*Major holidays observed include:

  • New Years Eve
  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are also not responsible for unexpected shipping delays caused by circumstances related to UPS itself, such as clearance delays.

We are not responsible for theft of packages. Please use your discretion when shipping your order to a location where someone will not be available to receive your package.

Free Shipping

Free Ground Shipping with Order of $200 or More– No code needed. Subtotal of order must be $200 before tax for this offer to automatically apply. Only those who live in the contiguous United States will apply. UPS Ground is our standard shipping method, unless otherwise noted.

Free Shipping Promotions– Only those who live in the contiguous United States will apply, unless otherwise noted or advertised. UPS Ground is our standard shipping method, unless otherwise noted.

If a coupon code is given, it must be entered into the box marked “Coupon code”, and the Free Shipping option will appear. At that point, you must choose Free Shipping as your option in order to take advantage of the promotion. The code cannot be retroactively applied.

Expediting

Need a coat ASAP? We can expedite for an additional fee.

This fee will be determined once we know the quantity of coats, aprons, etc., and our timeline to complete embroidery (if needed). A change of shipping method might be necessary, but that will also be determined once the order is placed and we are contacted.

Please email orders@chefsroll.com with your order number in the subject line, and specify the timeline in which you will need your order. We have the right to refuse to expedite an order for any reason, (including but not limited to timing) and you will be notified by email.

If you have any questions, please give us a call at (844) 243-7655.

Tracking

An email with your tracking number will be sent the day your package ships. Be sure to check your spam folder if you are not able to locate it.