Refund policy
Meeting your expectations is our top priority. If for any reason you are not completely satisfied, we will gladly return any unworn, unused, un-embroidered, or unaltered items within 30 days of the original purchase date (with the exception of any Front of House and Outerwear, or final sale items- see note below). We must receive the item back within 30 days or the return will not be granted, and the product will be sent back to you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We do not accept returns on embroidered items, this includes cancelling an order when it has already been placed into production.
To start a return, you can contact us at orders@chefsrollapparel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@chefsrollapparel.com.
Business hours are from Monday-Friday, 8am-5pm PST. If you leave a message or send us an email during non-business hours, please wait until the next business day for a response from someone.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All items from our tools collection, and any personalized embroidered products (coats, aprons, shirts, etc.) are FINAL sale. Please be sure to check our size charts (located on every product page) before placing your order.
Please note if you are returning, once the items are received in-house, they will be reviewed for signs of use or wear. The product(s) must be in re-sellable condition, with original tags intact, or you will be notified and no refund will be issued and product will be returned to you. We will not accept the return or exchange of any item which shows signs of use or wear, including but not limited to:
- Stains or other markings
- Laundering
- Alterations (including in-house hemming)
- Odors, including smoke
- Pet hair
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. (Item must be unworn, and un-embroidered.) If approved, you’ll be automatically refunded on your original payment method. Please allow 5 business days for processing. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you paid using a gift card, a new gift card in the amount of the credit will be issued and emailed to you accordingly.
Sorry, but we don’t refund the initial shipping cost.
Custom orders and gift cards are non-refundable.
Please note- all Front of House and Outerwear will be subject to a 25% restocking fee upon approval of return. These items must be received in house 20 days from purchase date in order to be refunded.
International Shipping
We apologize, but we do not pay return shipping for our international customers or for customers outside of the contiguous United States. Please send items back to us at the address above using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.
Discounts
We will not provide any refunds on discounts used. We also cannot apply any discounts towards an order, after the order has been placed.
Questions?
Any other questions or concerns, please give us a call at (844) 243-7655, or send us an email to hello@chefsrollapparel.com.